Since two weeks I am trying to get a problem (with our fiber connection) solved. I tried it by phone, chat and in the store. But so far no succes.
Several times I got wrong or misleading information.
The problem: the internet connection is dropping frequently.
History of trying to solve it:
- Calling helpdesk. This didn't work because the robot did not understand my problem.
- With the Vodafone App on my telephone. After many attempts I could call a special number to talk to support. The woman told me it would take two days to investigate the problem and call back.
True, we were called by the help-desk. Unfortunately we could not answer the phone at the moment, we also have other things to do.
- By using the Vodafone App on my telephone again, I could only manage to get a chat with the help-desk. In the end I got a guideline how to contact the support through the Vodafone App....
This was weird because I was already chatting with support. Anyway, this guideline did not work because the option mentioned were not given in the menu.
- In the end I went to a Vodafone office. The woman was very friendly and told me I would be called the same day, but I had to stay with the phone.
I was not called.
It seems to me that everybody at Vodafone tells you to wait (one day, two days or more) for further actions, just to get rid of you. So far I did not have any contact with somebody that really tries to solve this problem.
Do I sound negative? How comes?
What can I do to get help in this matter?
