Esim not received

[Philpereira]

Hello! I purchased an eSIM, got charged but never received the QR code. I desperately need the service as I just landed in Portugal. Please help me

[Barb_Vodafone]

Hello @Philpereira,

We apologise for the difficulty in receiving your eSIM.

So that we can check that your eSIM has been sent, please send us the order number of your order by private message.

To send a private message, click on one of the moderators (these are the users identified with "name_Vodafone") and choose "Send a private message".

Thank you, 

Barb_Vodafone