Paid for Esim Portugal and EU, did not get QR

[Levanibas]

Hello, I bought the 15 day unlimited internet esim. Payment confirmation came on email, but there is nothing for the next step. I checked spam and every other folder, it has not been sent. Please help, i have flight in 7 hours and will need to have esim when i arrive.

[Barb_Vodafone · Accepted solution]

Hello @Levanibas, 

We're sorry you haven't received the e-mail with your eSIM.

So that we can check the status of your order, please send us a private message with the order number and the number beginning with 91 that appears in the payment confirmation e-mail.

To send a private message, click on one of the moderators (these are the users identified with ‘name_Vodafone’) and choose ‘Send a private message’.

Thank you, 
Barb_Vodafone

[Levanibas]

Sent information in Private Message.