Not registered on network

[dmartins0]

I can't seem to get my prepaid number to work. When making a call, sending an SMS my phone tells me "not registered on network". I have signal and balance. Tried iPhone and Android.

[Susan_Vodafone]

Hello @dmartins0

We're here to assist you.

To help you with this question of not being registered on network, we ask you to please send us a private message with your number and tell us if you're outside of Portugal or not.

To send a private message, click on one of the moderators (these are the users identified with "name_Vodafone") and choose "Send a private message".

We kindly await your answer.

Thank you,

Susan_Vodafone