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em 18-06-2024 10:15 PM
Hello, I would like to permanently deactivate my esim contract, associated with the number +351 912 454 173. I have tried doing this with email correspondence, but they say my email address is not validated, and I cannot do it with chat bot (I have tried calling 16912, but I can't speak Portuguese and noone answers). Can you help me terminate the contract?
em 18-06-2024 10:57 PM
Hello, @akorovko,
We're here to help you.
For security and privacy reasons, we have sent you a validation code to follow up on your question. Can you check your number and send us the code you received, please?
em 19-06-2024 12:03 AM
Hello, thank you. Have you sent the code via SMS? I haven't received any message yet.
em 19-06-2024 08:56 AM
Hello akorovko,
Thank you for confirming the validation code.
We've checked that the number 912454173 has a pre-paid tariff, so it doesn't have an associated contract. If you want to deactivate the number, all you have to do is stop topping it up.
Thank You,
Rodolf_Vodafone