Wifi Calling

[ffilipe0]

Boa noite, sei que a vodafone foi a primeira a trazer o VoLTE a portugal, isto quando a vodafone era pioneira nas novas funcionalidades. Ora, acontece que a operadora concorrente NOS já oferece aos seus clientes o Wifi Calling que, pasme-se, teria sido bastante útil durante o dia de hoje, onde algumas redes 3G pura e simplesmente não estavam a funcionar para fazer ligações devido ao ataque à rede. A NOS já dispõe de wifi calling há pelo menos 10 meses, e penso que já está na hora da vodafone procurar disponibilizar essa opção aos seus clientes. Ou uma empresa é pioneira, ou fica para trás. Em tempos a vodafone já foi pioneira, mas nos últimos anos tem optado por uma postura do "deixa andar". Acho que este é um bom momento para a vodafone refletir e optar por voltar a ser pioneira na sua área. Deixo também o apelo para a utilização de eSIM em todos os smartwatches disponíveis (como Galaxy Watch 4).

Cumprimentos

[XIKO29]

Boa tarde,
Que a Vodafone não tem esse serviço, já toda a gente percebeu. Isso, e que, incrivelmente, a Vodafone é a única operadora em Portugal a não ter.

Sei que a culpa não é vossa, que apenas estão a fazer o vosso trabalho, a seguir as directrizes que vos passam, mas em vez de uma resposta dessas, talvez fosse melhor dizerem simplesmente que não existe previsão para tal.

Cumprimentos

[kramik]

Boa tarde!

Sim vocês entendem as nossas expectativas.... 😂

Mas nós não compreendemos... 🤔

Bom 2025 para todos, sejam felizes

[daTroll]

Sorry Susan, but that's a standard reply which your colleagues have already given in this thread of multiple posts spanning multiple years, and it's no longer appropriate to give a boilerplate response like yours. I recognise that you want to be helpful, so here's how to be helpful: You need to escalate this issue and then come back with a word from your senior management. And you need to do so PDQ. Tell your manager that Vodafone in Portugal has not implemented a vital feature for people who want to use their mobile phones in areas where there is WiFi but no cell tower signal (my basement for example). You still make money from the calls I make, whether via GSM or WiFi so I really don't understand what is keeping you from launching this feature. You are soon 20 (twenty) whole years behind!!!!!!! 

Feliz Ano Novo 2025!

[daTroll]

Hi Susan,

Did your development team provide any relevant information yet?

[Brunna_Vodafone]

Hello @daTroll,

We would like to inform you that we do not yet have a forecast for the availability of the Wi-Fi Calling service.

We remain committed to offering the best solutions for our customers.
We wish you a Happy Easter! 🐰

Thank you for your understanding,
Brunna_Vodafone

[daTroll]

Hi @Brunna_Vodafone ,

How can you “remain committed to offering the best solutions”, but still not have a forecast for making Wifi Calling available?

It’s not like Wifi Calling is a completely new invention. It’s available to customers of other mobile phone network providers since at least twenty years.

Is there a date for when you will be able to forecast a date for providing this essential service? Or do you want me to assume that you have not even begun with the planning for delivering a solution to Wifi Calling?

[Prag_Vodafone]

Hello @daTroll,

At this time, we do not have any information for when this service will be available. Any changes or updates will be announced through our usual channels.

Thanks

Prag_Vodafone

[XIKO29]

Honestly, at this point i don't have many hopes that Vodafone will give us that service. The ISP that once was the most innovative one in Portugal (ex: they introduced VoLTE here long before the others) since some years, seems to not care about innovation here. Even being the only without VoWifi (Meo, NOS, and even Digi has it).

[daTroll]

Me neither... It's a shame because the cell tower coverage of Vodafone is very good. However, if I can't make a call from all parts of my house then I either need to install a landline or I have to get an operator that supports WiFi calling. Which operator has the second best cell tower coverage? 😉

[daTroll]

I must also give kudos to Vodafone for allowing this discussion to take place in their own forum. Here we can describe to clients and prospective clients something that is not great. This level of transparency is not to be taken for granted.